J.J. Marshall & Associates, Inc. becomes an ACA Certified Collection Agency


ACA International (ACA), the world’s largest international trade association for debt collection companies, is pleased to announce that J.J. Marshall and Associates, Inc. of Shelby Township, Michigan has successfully completed the process to become a certified agency through the ACA Professional Practices Management System (PPMS) program on June 28, 2013.

PPMS Certified Logo-color

To become certified through ACA’s PPMS program, a collection agency must complete a rigorous application and audit process. Certified agencies must meet program requirements including developing an individualized professional practices system of management for their agency, creating supporting documents such as a company manual and submitting specific business records to an independent auditor to assure compliance with the program’s high standards for collection agency operations. Periodic audits are conducted for an agency to maintain their certified status.

Members of ACA recover millions of dollars annually for their clients. They provide valuable assistance to credit departments in controlling mounting debts. Agency certified through the ACA Professional Practices Management System are dedicated to professional business practices and quality assurance and are therefore highly qualified to provide credit grantors with the expert collection services needed in today’s competitive business world.

Founded in 1939, ACA International has approximately 5,000 members, including third-party collection agencies, attorneys, credit grantors and vendor affiliates. Headquartered in Minneapolis, ACA International serves members in the United States, Canada and 58 other countries worldwide. For more information visit their Web site at www.acainternational.org.

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